As I've noted in a blog post earlier this year, I've immersed myself in a study on the role of the Public Information Officer (PIO), particularly in emergency situations. To date, I've captured my research in two articles. One reviews academic literature on the PIO. The second is a pilot study. It's based on interviews PIOs from throughout California about their work during emergencies.
I presented the former article on Saturday, October 6, 2018 at the Public Relations Society of America Educators Academy. Read the abstract.
Go here to read the results of my research on the role of the PIO in emergency response.